Privacy Policy


Discovery lodge is committed to the privacy of our guests and website visitors. Our goal is to maintain the trust of our guests and others who visit our website. Outlined below are our promises to matters of privacy.

Confidentiality
We will not disclose or sell any of your personal information to any third party without your permission.

Security of Personal Information
We employ high levels of security to keep your personal information (and our personal information) confidential.

Information Required for Reservations
When you make a reservation online or by phone through our team, you will be asked for your name, address, phone number, email address and credit card information. Your credit card information will be used by us to guarantee your reservation.

Secure Credit Card System
The highest level of SSL browser encryption is used to ensure that all sensitive data transmissions between parties are encrypted and secured to the highest level possible.

Staff Access to Personal Information
Only authorized employees are permitted to have access to your information and that access is limited by need.

Editing Personal Information
You may edit any personal information that Discovery Lodge holds on you by contacting us via phone, fax, or e-mail. Your information can be updated, corrected or deleted at your request at any time.
 

Terms


Accommodation Cancellation Policy
Please see Rate Plans for cancellation rules.

No Show
If you make a confirmed reservation with Discovery Lodge and choose not to stay with us without prior notification you WILL be charged the FULL amount of accommodation booked.

Damage to Discovery Property
If a registered guest or a member of their party causes damage to Discovery property, whether intentionally or accidentally, the full cost of repair or replacement to the damaged property, which ever is most practical, will be the full responsibility of the registered guest. Full repair costs or replacement costs will be charged to the registered guests credit card.

Inappropriate Use of Discovery Property
In the event Discovery property is used inappropriately which causes damage or could cause damage in the future, whether intentionally or accidentally, the full cost of repair or the full cost to carry out preventative and/or precautionary maintenance will be charged to the registered guests credit card. 

If a registered guest or a member of their party causes damage to Discovery property, whether intentionally or accidentally, the full cost of repair or replacement to the damaged property, which ever is most practical, will be the full responsibility of the registered guest. Full repair costs or replacement costs will be charged to the registered guests credit card.

Allocation of Rooms
We will do our utmost to satisfy any room requests. For example you may request a ground floor unit or a unit with the best mountain view. However we cannot guarantee we can fulfill your wishes. Rooms are allocated on the day of arrival.

Right of Refusal
Discovery Lodge reserves the right to decline a reservation. The Management will only decline a reservation if they believe the guest will not be happy staying at Discovery, World Heritage Park Tongariro, or Discovery will not be suitable for the guest.  

Tongariro Crossing Transport Cancellation Policy
We do not charge a cancellation fee if you cancel transport. There is no charge if you travel to the start of the Crossing and then decide not to walk.

Check In and Check Out Times
Normal check in time is after 2pm. The check out time is 10am. If you need to stay longer, please talk to us the day before.

Restaurant
The restaurant is open from 6pm and bookings are required. The Discovery team reserves the right to close the restaurant if demand is low.

Package Deals
If for any reason one part of a package deal is not consumed, full prices will apply to the remaining part or parts of the package deal.

Information on this Website
Information on this website is without warranty. We try to provide the most accurate information possible. Under no circumstances will Discovery Lodge be held liable to other parties for, direct, indirect, consequential damages following the use of this website. This includes, without limitation, loss of profits, interruption to business, loss of data from personal computer, or information handling systems.

Other Websites
Links to other websites are via our Discovery Lodge site are entirely independent to us. We neither endorse nor accept responsibility for the use or content of the linked sites.